📄️ Can training specific to business needs requirements
Yes, training agenda, location and schedule can be tailored to meet specific customer needs.
📄️ Do you provide outsourcing
Customers can outsource IT Services to VIDIZMO teams including 1st tier helpdesk/ support, server infrastructure monitoring & troubleshooting, and customization & integration with existing systems and software development.
📄️ Do you provide training client groups
Yes, we can provide training to business users, IS application users, IS database management groups or any other customized training request made by client.
📄️ Does VIDIZMO have functioning knowledge base
Yes. VIDIZMO is a comprehensive platform for any user to self-manage and helps themselves to use the platform or with any difficulties that they may experience. VIDIZMO provides a knowledge base/ help desk/ FAQs/ how-to videos from where users can take help and guide to use the platform or resolve issues. VIDIZMO is continuously developing its video knowledge base with how-to videos.
📄️ Does VIDIZMO provide technical customers service support
VIDIZMO provides technical and customer service support during business hours in major geographic regions including the Americas, EMEA, and AsiaPacific. VIDIZMO provides 24-hour support covering all regions across the globe.
📄️ How do you conduct webbased training
A web based recorded training library is available for all customers. Online Interactive training is delivered via collaborative tools like GoToMeeting, WebEx, Lync etc.
📄️ How VIDIZMO provide support training client
VIDIZMO provides customer’s staff the necessary training needed to effectively use VIDIZMO products and to address any questions or concerns they may have. Training is typically conducted over the web using collaboration tools like Lync, WebEx or GoToMeeting, however, on-premises classroom style training is also available as an option.
📄️ How you address training needs international offices
We offer multiple possibilities for remote training via on-site training (may require travelling), virtual training, web meetings or offline training using training material.
📄️ Is training provided with purchase
Standard web training is provided with package, optional extensive training programs can be provided to fit specific customer need.
📄️ What are VIDIZMO's support statistics
VIDIZMO is at an outstanding status of 100%, resolving any concerns raised to VIDIZMO. VIDIZMO consists of a dedicated support team that deploys the response to develop a resolution accordingly. All inquiries, requirements, and or concerns are addressed and offered a resolution. However, the time frame to resolve inquires / tickets can vary since each inquiry are different and some are more complex than others. Therefore, the timeline can range.
📄️ What VIDIZMO support model
VIDIZMO offers the following support models:
📄️ What VIDIZMO uses first time onboarding
There are three approaches VIDIZMO uses for user onboarding. The first approach is a product tour or guide, which helps guide the users through modal dialog boxes of each area of the platform. The second approach is through video training explaining the platform with the help of an instructor. The third approach is the 'Help' Widget present in your VIDIZMO Portal which lists guide and all the ‘how-to’ articles about the platform. You can also visit VIDIZMO’s Knowledge Base to find How-To videos on using your Portal.